Digital and Technology
Our award-winning Digital and Technology team provide projects and initiatives to improve health and wellbeing, quality of life, and digital inclusion.
Our projects deliver greater independence through digital inclusion for people with learning disabilities.

How we are working to bridge the digital divide
Innovate Trust are leading the way in enhancing opportunities for supported people through digital inclusion.
people digitally included
activities and events hosted
devices gifted
About our Digital team
We work closely with the people we support to enhance the provisions and services through a digital-first approach.
Our mission is to reduce social isolation. We want to foster connections and friendships for people with learning disabilities in a safe and accessible way.
We work closely with other organisations, from local authorities to housing associations. These partnerships help us to share ideas and collaborate to promote digital inclusion across Wales.
In 2019, we developed Insight, the free social community app designed for adults with learning disabilities in the UK.
We also set up the first supported living smart home for adults with disabilities in Cardiff in 2019 in partnership with First Choice Housing Association, using mainstream off the shelf technologies.

The Insight app is a free online community for people with learning disabilities
Our digital projects
Innovate Trust’s digital inclusion projects provide opportunities for supported people to gain new skills, increase independence, and support social connections.
Our most recent awards
Cardiff Business Awards, 2023
Finalist of Third Sector Organisation of the Year 2023
The Cardiff Business Awards 2023 is the ninth edition of the event, which celebrates the best businesses in Cardiff, the capital city of Wales
Welsh Charity Awards, 2022
Winners of Digital Pioneers Award 2022
The Welsh Charity Awards, organised by WCVA, recognise and celebrate the fantastic contribution charities, community groups, not-for-profits, and volunteers make to Wales by highlighting and championing the positive difference we can make to each other’s lives. The Digital Pioneers Award celebrates a group or organisation which has used digital in an innovative way to make a huge difference to people’s lives.
Understanding Disability Awards, 2022
Winners of Professional category 2022
The ‘Understanding Disability Awards’ arranged organised the Cardiff and Vale Parents Federation to celebrate the contributions and works completed to ensure people with a disability are provided with exceptional services.
Innovate Trust was awarded as the winner of the professional category for the impact the organisation made by ensuring that supported people are digitally included through our innovative digital initiatives and award-winning Insight app.
Health Working Wales, 2021
Winners of Best Covid-19 Company Response for Supporting the Community
This category recognises those employers that demonstrated a high level of corporate social responsibility by stepping up to provide support to others outside their organisation during the Covid-19 pandemic. Uncertainty and anxiety affected wellbeing and mental health around the world and there were many communities and groups in the population that needed help which drew great responses from local employers.
AbilityNet, 2020
Social Business Wales, 2019
Winners of Tech for Good Award 2019
Our Digital Inclusion Charter pledge and commitment
Pledge 1 - Employees and volunteers
All employees and volunteers have an opportunity to develop basic digital skills and that they take advantage of this opportunity.
Pledge 2 - Health and wellbeing
Digital inclusion principles are embedded into our day-to-day activities, and we support the role digital tools have in managing health and wellbeing.
Pledge 3 - Collaboration
We encourage and support our employees and volunteers to help others get online. We ensure they have the confidence to develop basic digital skills and help other organisations to embrace digital tools.
Pledge 4 - Resourcing a department
We commit support and resources for digital inclusion activities and initiatives in Wales are made available in whatever ways we can, to ensure every person can engage digitally (if they choose).
Pledge 5 - Best practice
Best practices and activities around digital inclusion are shared with the Digital Communities Wales – Digital Confidence, Health and Wellbeing programme so that our activities are coordinated for maximum impact and measured consistently.
Pledge 6 - Sharing
We build partnerships with local organisations which want to share ideas and coordinate activities with others in their area.
We are committed to ending digital exclusion and are a digital charter-accredited organisation.

Digital Inclusion Alliance Wales
Our Digital Inclusion and Innovations Manager, Ashley Bale, represents our sector on the Digital Inclusion Alliance Wales Steering Group.
The Steering Group leads the Alliance in its work on the 5 priority areas from the ‘Inclusion to Resilience 2nd Edition’ agenda for digital inclusion.

Priority 1
Embedding digital inclusion across all sectors.
Priority 2
Mainstreaming digital inclusion in health and social care.
Priority 3
Addressing data poverty as a key issue.
Priority 4
Prioritising essential digital skills for work and life in the economy.
Priority 5
Latest news
Find out the latest stories and updates from the Digital and Technology team at Innovate Trust.