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digital solutions project

Digital Essential Skills

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About the Project

82% of people with a disability or long-term condition use the internet, compared with 90% of those without. People with disabilities may require help in identifying appropriate assistive technologies.
The Digital Essential Skills framework covers a 6-week digital trainer led course in the following areas

Week 1 –

You will be provided with an overview of the Essential Digital Skills Framework, introduction to Digital Communities Wales and your trainer and learners will have the opportunity to discuss what they hope to gain from the course.

Week 2 – Online communication
Learners will gain the skills to be able to communicate using various apps and platforms such as WhatsApp, Zoom, Messenger and Skype. You will be shown how to create an email account using Google, you will also look at the additional Google apps you will be able to access such as Google Drive, Google Docs.

Week 3 – Handling information and content
This week you will learn how to search online using popular search engines such as Google to find information, fact check, create bookmarks and explore cloud storage. Learners will be shown how to access online music streaming services such as Spotify, BBC Sounds, Apple Music.

The Digital Essential Skills framework covers a 6-week digital trainer led course in the following areas:

Week 4 – Handling Money Online
This session explains how to use the internet safely when shopping or managing your money online. You will look at how to download apps, and use comparison sites, voucher codes and cashback sites. In addition, learners will be shown how to identify secure websites and be introduced to safe pay options.

Week 5 – Problem-solving
Learners will gain the skills required to find solutions to problems using digital tools and online services. This includes online tutorials such as YouTube, FAQs, advice forums, chat facilities on websites or using a search engine to solve a problem.

Week 6 – Staying safe and legal online
In the final week, you will learn the skills required to stay safe, legal and confident online. You will learn how to protect personal information, create a strong password, how check that a website is secure and password management. In addition, you will cover how to recognise fake websites, scam/suspicious emails and messages. The session will also cover setting privacy settings on social media and other accounts.

We have currently had 35 members of staff at Innovate Trust complete the Digital Essential Skills training which has been designed to assist them to support their teams to feel confident in using technology in the workplace.

The content has been created by Digital Communities Wales (DCW) around the Digital Essential Skills framework which identifies five categories of essential digital skills for life and work

  • Communicating
  • Handling information and content
  • Transacting
  • Problem Solving
  • Being safe and legal online


It is our hope that by working with DCW to support our you to feel more confident in your digital essential skills, we will in turn be helping to support our service users to also feel safer and more confident with technology and getting online.

Collaboratively working with

How to Get Involved

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