Jason Gunter has been a familiar face in the world of social care for over 3 decades.
Starting with a challenging first day in 1991, his career has spanned different organisations and settings, bringing him eventually to Innovate Trust where he now thrives as a Support Worker.
Jason’s story is a powerful reminder of how a supportive environment and a genuine commitment to people can turn a job into a fulfilling lifelong vocation.
You started your career in 1991. What was that very first experience like?
Jason: I started with a 2-week placement at Ely Hospital when I was just 17.
To be honest, I burst into tears after the first day – it felt like walking into a massive institution.
But I decided to give it another go the next morning, and here I am, 36 years later!
I have basically grown up in this job. Everything I’ve learned – about routines and supporting others – has helped me with my own life and raising my own children.
You have been with Innovate Trust for a long time now. How do you find the culture here?
Jason: I have had had loads of training over the years, and I’m now an Inclusive Communication Coordinator.
One thing I really value is how inclusive Innovate Trust is. I have Dyslexia, but I have always felt I can ask for support.
You never feel alone or judged here. There is always someone ready to help if you are stuck.
What is the atmosphere like in the house where you work now?
Jason: I am so happy where I am.
We support 2 gentlemen who get on incredibly well, and we have a small, tight-knit team of 5.
We are always communicating, whether it’s texting each other or writing in the communication book, to make sure the guys have everything they need. It is a very effective way to work.
How does management support impact your day-to-day work?
Jason: My manager, Claire Evans, is brilliant. Because I have been doing this for so long, I am often the person people come to for advice.
But I know that if I need anything at all, I will get support and advice straight away. It gives you the confidence to stay calm in intense situations.
For example, [one time] at a party, a gentleman I support started choking. I had to perform abdominal thrusts and back slaps.
Because of my experience and the training I have had, I just went into “auto” mode.
He was fine in the end but having that support system behind you is what makes that possible.
Many people with your experience move into management. Why have you chosen to stay on the front line?
Jason: People ask me that all the time! But I just want to stay hands-on. I would not enjoy the job if I was not supporting the guys day in, day out.
I get to go to so many places – I’ve taken people on holiday and even on the London Eye. I could not enjoy being the person in the office organising everything but never getting involved in the fun part.
What is the core philosophy that guides your work?
Jason: Ever since I was 17, I’ve asked myself: “What would I want if this was me?” I’d want the best.
I would want my dignity, I would want to be clean, and I would want to wear the best aftershave.
I want the people I support to have what they want, the way they want it, just like everyone else. Why should they miss out? They get 100% of my effort every single day.
Innovate Trust places a high priority on mental wellbeing. Have you seen that in action?
Jason: Absolutely. During lockdown, I was taken to hospital with a suspected heart attack. It turned out to be a panic attack and shortly after, I was diagnosed with skin cancer.
The support I got from Innovate Trust, especially Lesley from Human Resources, was outstanding.
They could not do enough to help me. If it wasn’t for their support and good management, I wouldn’t be back at work today.
Finally, what advice would you give to someone just starting their first day in support work?
Jason: Give it a chance.
Look for the silver lining and focus on the positives, because there are so many of them.
I get so much joy knowing the guys look forward to me coming in.
My ADHD actually helps here because I can’t stand being still! We’re always out doing something cool. If you bring that energy, [the people you support] bounce off it, and it makes every shift rewarding.
If you are looking for a career where you’ll be supported to make a real difference, we would love to hear from you.
