Insight, a platform operated by Innovate Trust Ltd. This document contains our Terms of Service, which govern your use of our websites, apps, and applications (collectively referred to as the “Service”).
By accessing or using the Service, you confirm that you accept these terms and agree to comply with them. If you do not agree with these terms, you must not use our Service.
Insight is operated by Innovate Trust Ltd (“We”). We are registered in England and Wales under company number 02493904 and have our registered office at Innovate Trust, 433 Cowbridge Road East, Canton, Cardiff, CF5 1JH.
We may revise these terms at any time by amending this document. Please check this page from time to time to take notice of any changes we make, as they are binding on you.
We do not guarantee that our Service will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our Service without notice. We will not be liable to you if for any reason our Service is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our Service and for ensuring that all persons who access our Service through your internet connection, or as a member of your institution, are aware of these terms and comply with them.
Our Service is directed to people residing in the United Kingdom. We may limit the availability of our Service to any person or geographic area at any time.
If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. Users must not disclose these details to any third party.
We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.
If you know or suspect that anyone other than you know your username or password, you must promptly notify us at info@innovate-trust.org.uk.
We are the owner or the licensee of all intellectual property rights in our Service, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
The content on our Service is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Service.
Although we make reasonable efforts to update the information on our Service, we make no representations, warranties or guarantees, whether express or implied, that the content on our Service is accurate, complete or up-to-date.
Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the laws of England and Wales.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Service or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use our Service; or
use of or reliance on any content displayed on our Service.
If you are a business user, please note that in particular, we will not be liable for:
loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our Service for domestic and private use. You agree not to use our Service for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of our Service or to your downloading of any content on it, or on any websites linked to it.
We assume no responsibility for the content of websites linked on our Service. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Our platform strictly prohibits the creation, posting, sharing, or distribution of illegal content. Users must not use our Service to facilitate, encourage, or commit any illegal act. This includes, but is not limited to:
Terrorism: Content promoting or encouraging terrorism, recruiting for terrorist organisations, or providing instructions for terrorist activities.
Child Sexual Exploitation and Abuse (CSEA):
Any material depicting child sexual abuse
Grooming behaviours targeting children
Sharing links to child sexual abuse material
Communication intended to sexually exploit children
Hate speech: Content promoting violence or hatred against individuals or groups based on protected characteristics including race, ethnicity, religion, disability, gender, age, veteran status, or sexual orientation.
Harassment, stalking, threats and abuse: Content threatening, bullying, or harassing others, including repeated unwanted contact.
Controlling or coercive behaviour: Content promoting controlling behaviour in intimate or family relationships.
Intimate image abuse: Sharing or threatening to share intimate images without consent.
Extreme pornography: Content depicting extreme sexual acts that are offensive, disgusting, or otherwise of an obscene character.
Human trafficking and sexual exploitation: Content related to human trafficking or sexual exploitation of adults.
Financial crimes: Fraud, scams, or other deceptive practices intended to gain financial advantage.
Drug-related content: Content promoting the sale or distribution of illegal drugs or psychoactive substances.
Weapons: Content promoting the illegal sale or distribution of firearms, knives, or other weapons.
Encouraging suicide: Content encouraging or providing instructions for suicide or self-harm.
Animal cruelty: Content depicting or promoting cruelty to animals.
Other illegal content: Any other content that violates applicable laws in the United Kingdom.
We take the safety of our users seriously and provide multiple ways to report illegal or prohibited content:
In-app/In-site Reporting:
Use the “Report” button located next to all user-generated content
You can include additional context with your report
Email Reporting:
Send detailed reports to info@innovate-trust.org.uk
Include screenshots or other evidence where possible
Include the date, time, and location within our Service where you encountered the content
Urgent Reports:
For content that presents an immediate risk to a child or vulnerable person, please also contact local law enforcement
For content related to terrorism or imminent threats of violence, please also contact local law enforcement
All reports are reviewed by our moderation team, typically within 24 hours of submission. We prioritise reports involving child safety, terrorism, and imminent threats of harm.
If users violate these guidelines by posting prohibited content or engaging in prohibited behaviours, we may take one or more of the following actions:
Content Removal: The illegal or prohibited content will be removed from the platform.
Warning: For first-time or minor violations, users may receive a warning explaining the violation and the consequences of future violations.
Temporary Suspension: Repeated or serious violations may result in a temporary suspension of the user’s account, ranging from 24 hours to 30 days.
Permanent Ban: Egregious violations or repeated patterns of serious violations will result in permanent account termination.
Legal Referral: We will report illegal content to relevant law enforcement agencies when required by law or when we believe it’s necessary to protect our users or the public.
IP Blocking: In cases of repeated serious violations involving creation of multiple accounts, we may block access from specific IP addresses.
Users who believe their content was removed in error may appeal the decision by contacting us at info@innovate-trust.org.uk.
Based on our most recent illegal content risk assessment, we have identified areas requiring specific safety measures to protect our users. These include:
Prevention of illegal content distribution: Through both proactive content moderation and user reporting systems.
Protection from harassment and abuse: With particular attention to vulnerable users and effective blocking capabilities.
Combating misinformation: By providing clear reporting mechanisms for potentially harmful false information.
Child safety measures: Including age verification where appropriate and moderation prioritisation for content children might access.
We implement continual risk assessment and update our safety measures accordingly. We notify users of significant changes to our safety protocols through updates to these terms and through notification systems on our platform.
Insight by Innovate Trust has zero tolerance for child sexual abuse and exploitation (CSAE). This expands on the prohibitions set out in clause 8.1.2 above. CSAE includes any content or behaviour that sexually exploits, abuses, or endangers a child, including grooming, sextortion, trafficking of a child, and any material depicting the sexual abuse of a minor (child sexual abuse material, or CSAM).
Insight is a closed community for adults with learning disabilities and additional support needs, together with the professionals and organisations who support them. Every account is manually reviewed and approved before access is granted, and there is no public or guest access to member content.
Where we become aware of CSAE or CSAM on our Service, we will:
remove the content immediately;
suspend or permanently terminate the account responsible;
report the matter to the appropriate UK authorities, including the National Crime Agency (NCA), the Internet Watch Foundation (IWF), and Ofcom, where required by law; and
cooperate fully with any law enforcement investigation.
You can report a concern about CSAE or CSAM using the reporting methods set out in clause 8.2 above. For enquiries about Insight’s CSAM prevention practices and compliance, please contact info@innovate-trust.org.uk.
This complies with the Online Safety Act 2023 and Ofcom’s Protection of Children Code of Practice, including maintenance of a children’s risk assessment for the Insight service.
Whenever you make use of a feature that allows you to upload content to our Service, you must comply with our content standards. We reserve the right to remove any content without prior notice.
You warrant that any such contribution complies with our standards, and you will be liable to us and indemnify us for any breach of that warranty.
Any content you upload to our Service will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the Service a limited licence to use, store and copy that content and to distribute and make it available to third parties.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Service constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Service.
We have the right to remove any posting you make on our Service if, in our opinion, your post does not comply with our content standards.
You are solely responsible for securing and backing up your content.
We do not guarantee that our Service will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our Service. You should use your own virus protection software.
You must not misuse our Service by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Service, the server on which our Service is stored or any server, computer or database connected to our Service. You must not attack our Service via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Service will cease immediately.
You do not have permission to link to our application or websites without our prior consent.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our Service within any websites that is not owned by you.
Our Service must not be framed on any other site, nor may you create a link to any part of our Service without permission in writing from Innovate Trust.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our Service other than that set out above, please contact info@innovate-trust.org.uk.
Where our Service contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
Our mobile application will request access to:
Camera
Microphone
Location
Storage (for uploading photos)
You have the right to decline and/or remove access to this via your settings at any time. We have this option available as we use webRTC to allow for video and audio communication via a third party, within our app for users.
Our platform allows third-party organisations to share information about their events with our users. Please note the following important terms regarding these events:
All events posted on our platform by third-party organisations are the sole responsibility of those organisations. We do not organise, run, or manage these events unless explicitly stated. The content, scheduling, accessibility, pricing, and all other aspects of these events are determined by the third-party organisations that post them.
Only representatives of organisations or individuals that have been provided access or authorisation through our approval process are granted permission to post events on our platform. While we undertake reasonable measures to verify the legitimacy of organisations during the onboarding process, we do not comprehensively verify or endorse every event listed.
We expressly disclaim all liability for any issues, injuries, losses, damages, disappointments, or disputes that may arise from attending or relying upon information about events posted by third parties on our platform. This includes but is not limited to:
Cancellations, postponements, or changes to events
Inaccurate event descriptions or details
Unsuitable content or activities at events
Safety or accessibility issues at event venues
Financial transactions related to events
Disputes between attendees and event organisers
Any physical or psychological harm suffered while attending events
Users who choose to attend events advertised on our platform do so at their own risk. We strongly recommend that users:
Verify event details directly with the event organisers before attending
Research the organisation hosting the event
Exercise caution and good judgment when deciding which events to attend
Consider whether events are appropriate for their individual circumstances, including any specific needs or vulnerabilities
Review any terms and conditions provided by the event organiser
We reserve the right to remove any event from our platform at our sole discretion, without prior notice, if we believe it violates our terms, guidelines, or applicable law.
All organisations and their representatives or employees must undergo an approval process before they can use our websites/apps/applications. This process includes verifying the organisation’s legitimacy and the authenticity of its representatives or employees. We reserve the right to request additional information or documentation as part of this process.
Organisations are responsible for notifying us immediately if an employee who has access to our websites/apps/applications leaves the organisation or no longer requires access. Failure to do so may result in unauthorised access, for which the organisation will be held accountable if any issues arise.
We are not responsible for any issues arising from posts, events, or other actions within our websites/apps/applications by an organisation, its representatives, or its employees.
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by the laws of England and Wales. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by the laws of England and Wales. We both agree to the exclusive jurisdiction of the courts of England and Wales.
To contact us, please email info@innovate-trust.org.uk
Last updated: July 2026
1.1. This privacy policy (“Policy”) relates to the websites/apps/applications (including Insight) and any subdomain or any such related websites/apps/applications and/or mobile applications for such websites/apps/applications (together with the “Website/app” or “application”).
1.2. You should read this Policy carefully as it contains important information about how we will use your Information (as defined below in clause 4.1). In certain circumstances (see below) you will be required to indicate your consent to the processing of your Information as set out in this Policy when you first submit such Information to or through the websites/apps/applications. For further information about consent see clause 7 below.
1.3. We may update this Policy from time to time in accordance with clause 17 below. This Policy was last updated on 20th November 2024.
1.4 If you have been referred to Innovate by your Local Authority (Council) and we are providing you with support through the websites/apps/applications, the information you provide will be shared with your Local Authority as part of your care plan/support package and in managing the contract.
2.1. The terms “Insight” or “us” or “we” refer to Innovate Trust Ltd, the owner of the websites/apps/applications. We are a company registered in England and Wales under company number 02493904 whose registered office is at Innovate Trust, 433 Cowbridge Road East, Canton, Cardiff, CF5 1JH. The term “you” refers to the individual accessing and/or submitting Information to the websites/apps/applications.
2.2. We, as the Data Controller, can be contacted via our representative via email info@innovate-trust.org.uk or phone on 02920 382151.
3.1. References in this Policy to:
3.1.1. “Privacy and Data Protection Requirements” means: the Data Protection Act 1998 (until repealed) (“DPA”), the Data Protection Directive (95/46/EC) (until repealed) and, from 25 May 2018, the General Data Protection Regulation 2016/679 (“GDPR”) or any equivalent provision which may replace the GDPR following the formal political separation of the United Kingdom from the European Union; the Regulation of Investigatory Powers Act 2000; the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 (SI 2000/2699); the Electronic Communications Data Protection Directive (2002/58/EC); the Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2426/2003); and all applicable laws and regulations which may be in force from time to time relating to the processing of Personal Data and privacy, including where applicable the guidance and codes of practice issued by the Information Commissioner or any other supervisory authority, and the equivalent of any of the foregoing in any relevant jurisdiction; and
3.1.2. “Personal Data”, “Data Controller” and “Data Processor” and “processing” shall have the meanings given to them in the DPA or, from 25 May 2018, the GDPR.
3.2. For the purposes of applicable Privacy and Data Protection Requirements, we (Innovate Trust) are a Data Controller and therefore we are responsible for, and control the processing of, your Personal Data in accordance with applicable Privacy and Data Protection Requirements. “Personal Data” has a legal definition but, in brief, it refers to information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. Such information must be protected in accordance with applicable Privacy and Data Protection Requirements.
4.1. When you use the websites/apps/applications and/or when you otherwise deal with us we may collect the following information about you (“Information”):
4.1.1 personal information including first and last name, age, photograph and/or likeness and your location (provided upon registration).
4.1.2 technical information including IP address, operating system, browser type and related information regarding the device you used to visit the websites/apps/applications, the length of your visit and your interactions with the websites/apps/applications;
4.1.5 information obtained through our correspondence and monitoring in accordance with clause 4.2 below; and
4.1.6 details of any enquiries made by you through the websites/apps/applications, together with details relating to subsequent correspondence (if applicable).
4.2. We may monitor your use of the websites/apps/applications through ‘cookies’ and similar tracking technologies. We may also monitor traffic, location and other data and information about users of the websites/apps/applications. Such data and information, to the extent that you are individually identifiable from it, shall constitute Information as defined above. However, some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. See clause 16 below for further information on our use of cookies.
4.3. Occasionally we may receive information about you from other sources, for example, our business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, or search information providers you connect with through the websites/apps/applications, by your Local Authority (Council) as part of your care plan/support package or from any third-party websites/apps/applications that integrate or communicate with the websites/apps/applications in relation to you. If so, we will add this information to the Information we already hold about you in order to help us carry out the activities listed below.
5.1. Subject to clause 5.2, we will keep your Data only for the purposes set out in the table below for:
5.1.1 60 months from the date of your last active session where the legal basis for the processing is that it is necessary for the performance of the contract between us or for longer for the purposes of keeping any accounts you hold open with us for the legitimate interest of providing our services under our contract;
5.1.2 60 months or until consent is withdrawn (whichever is sooner), where the legal basis is express consent.
5.2. If required, we will be entitled to hold Information for longer periods in order to comply with our legal or regulatory obligations.
6.1. From 25 May 2018, under applicable Privacy and Data Protection Requirements, we may only process your Information if we have a “legal basis” (i.e. a legally permitted reason) for doing so. For the purposes of this Policy, our legal basis for processing your Information is set out in the list below.
| Why we will process your Information | The legal basis for which is… |
|---|---|
| to support accounts that you sign-up for | this is necessary for the performance of the contract between us and Information is processed to enable us to provide services to our users. |
| to enable higher-level account holders to identify you (for example, staff in your own organisation/institution that uses or subscribe to our services may view data about you). | this is necessary for the performance of the contract between us and Information is processed to enable us to provide services to our users. |
| to send you company and relevant updates by email, such as news and important changes. | this is necessary for the performance of the contract between us and Information is processed to enable us to provide services to our users. |
| to research into usage and behaviour for improving and changing our services, including personalisation to your needs. | this is necessary for the performance of the contract between us and Information is processed to enable us to provide services to our users. |
| to operate, administer, maintain, provide, analyse and improve the websites/apps/applications and the services available to you through the websites/apps/applications. | this is necessary for the performance of the contract between us and information is processed to enable us to provide services to our users. |
| to investigate and address any comments, queries or complaints made by you regarding the websites/apps/applications or our services, and any similar or related comments, queries or complaints from other user. | this is necessary for the performance of the contract between us and Information is processed to enable us to provide services to our users. |
| to ensure that content from the websites/apps/applications is presented in the most effective manner for you and for your device. | this is necessary for the performance of the contract between us and Information is processed to enable us to provide services to our users. |
| to allow you to participate in interactive features of the websites/apps/applications, including inputting information and providing feedback. | this is necessary for the performance of the contract between us and Information is processed to enable us to provide services to our users. |
| to notify you about changes to the websites/apps/applications. | this is necessary for the performance of the contract between us and Information is processed to enable us to provide services to our users. |
| where required by (but not limited to) any request or order from law enforcement agencies and/or HMRC in connection with any investigation to help prevent unlawful activity. | this is necessary to comply with our legal obligations, including obligations relating to the protection of Personal Data. |
| to disclose your information to selected third parties as permitted by this Policy (see clause 9 below); | this processing is subject to your continued consent to the processing of your data for that specific purpose (see ‘Marketing and opting out’ in clause 8 below); |
7.1. As noted above, you will be required to give consent to certain processing activities before we can process your Information as set out in this Policy. Where applicable, we will seek this consent from you when you first submit Information to or through the websites/apps/applications.
7.2. If you have previously given consent you may freely withdraw such consent at any time. You can do this by notifying us in writing at info@innovate-trust.org.uk.
7.3. If you withdraw your consent, and if we do not have another legal basis for processing your information (see clause 6 above), then we will stop processing your Information. If we do have another legal basis for processing your information, then we may continue to do so subject to your legal rights (for which see clause 14 below).
7.4. Please note that if we need to process your information to operate the websites/apps/applications and/or provide our services, and you object or do not consent to us processing your Information, the websites/apps/applications and/or those services may not be available to you.
7.5 If you have been referred by your Local Authority (Council) and we are providing you with support through the websites/apps/applications the information you provide will be shared with your Local Authority as part of your care plan/support package and in managing the contract. If you have been referred to us from your Local Authority Social Services, your consent is not needed to share your information.
8.1. You have the right at any time to ask us to stop processing your information for direct marketing purposes. If you wish to exercise this right, you should contact us by sending an email to info@innovate-trust.org.uk, or by using the tools available via the websites/apps/applications. Alternatively, you can follow the unsubscribe instructions in emails you receive from us and under your profile settings.
9.1. We may disclose your Information (including Personal Data):
9.1.1 to other companies within our group of companies (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006);
9.1.2 to our business partners, service providers or third-party contractors, such as (but not limited to) Google Forms, Microsoft forms, Mailgun and Google Analytics to enable them to undertake services for us and/or on our behalf (and we will ensure they have appropriate measures in place to protect your Information);
9.1.3 if we are under a duty to disclose or share Personal Data in order to comply with any legal obligation, including (but not limited to) any request or order from law enforcement agencies and/or HMRC in connection with any investigation to help prevent unlawful activity; and
9.1.4 to other third parties if you have specifically consented to us doing so.
9.2 We may disclose aggregated, anonymous information (i.e. information from which you cannot be personally identified), or insights based on such anonymous information, to selected third parties, including (without limitation) analytics and search engine providers to assist us in the improvement and optimisation of the websites/apps/applications. In such circumstances, we do not disclose any information which can identify you personally.
10.1. We will use technical and organisational measures in accordance with good industry practice to safeguard your Information, including the use of passwords, multi-factor authentication (wherever possible), antivirus and antimalware software, and data encryption.
10.2. While we will use all reasonable efforts to safeguard your Information, you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any Information that is transferred from you or to you via the internet.
We may monitor and record communications with you (such as emails or conversations via the websites/apps/applications) for the purposes of provision of services, quality assurance, training, fraud prevention and compliance purposes. Any information that we receive through such monitoring and communication will be added to the information we already hold about you and may also be used for the purposes listed in clause 6 above.
12.1. From time to time we may need to transfer your Information to countries outside the European Economic Area, which comprises the EU member states plus Norway, Iceland and Liechtenstein (“EEA”). Non-EEA countries that we may need to transfer your Information to include:
12.1.1. USA, because our service providers (such as, Google Analytics) are based there.
12.2. Such countries may not have similar protections in place regarding the protection and use of your data as those set out in this Policy. Therefore, if we do transfer your Information to countries outside the EEA we will take reasonable steps in accordance with applicable Privacy and Data Protection Requirements to ensure adequate protections are in place to ensure the security of your Information.
12.3. By submitting your information to us in accordance with this Policy, you consent to these transfers for the purposes specified in this Policy.
If you give us information on behalf of a third party, you confirm that the third party has appointed you to act on his/her/their behalf and has agreed that you can: give consent on his/her/their behalf to the processing of his/her/their Information; receive on his/her/their behalf any data protection notices, and give consent to the transfer of his/her/their Information abroad (if applicable).
If you are an individual, this section sets out your legal rights in respect of any of your Personal Data that we are holding and/or processing. If you wish to exercise any of your legal rights you should put your request in writing to us (using our contact details in clause 20 below) giving us enough information to identify you and respond to your request.
14.1. You have the right to request access to information about Personal Data that we may hold and/or process about you, including whether or not we are holding and/or processing your Personal Data; the extent of the Personal Data we are holding; and the purposes and extent of the processing.
14.2. You have the right to have any inaccurate information we hold about you be corrected and/or updated. If any of the Information that you have provided changes, or if you become aware of any inaccuracies in such Information, please let us know in writing giving us enough information to deal with the change or correction.
14.3. You have the right in certain circumstances to request that we delete all Personal Data we hold about you (the ‘right of erasure’). Please note that this right of erasure is not available in all circumstances, for example where we need to retain the Personal Data for legal compliance purposes. If this is the case, we will let you know.
14.4. You have the right in certain circumstances to request that we restrict the processing of your Personal Data, for example where the Personal Data is inaccurate or where you have objected to the processing (see clause 14.6 below).
14.5. You have the right to request a copy of the Personal Data we hold about you and to have it provided in a structured format suitable for you to be able to transfer it to a different data controller (the ‘right to data portability’). Please note that the right to data portability is only available in some circumstances, for example where the processing is carried out by automated means. If you request the right to data portability and it is not available to you, we will let you know.
14.6. You have the right in certain circumstances to object to the processing of your Personal Data. If so, we shall stop processing your Personal Data unless we can demonstrate sufficient and compelling legitimate grounds for continuing the processing which override your own interests. If, as a result of your circumstances, you do not have the right to object to such processing then we will let you know.
14.7. We do not use automated processing for the purpose of profiling or decision making, but if we did, you would have the right in certain circumstances not to be subject to a decision based solely on automated processing, for example where a computer algorithm (rather than a person) makes decisions which affect your contractual rights. Please note that this right is not available in all circumstances. If you request this right and it is not available to you, we would let you know.
14.8. You have the right to object to direct marketing, for which see clause 8.3 above.
15.1. We welcome your feedback and questions on this Policy. If you wish to contact us, please email us at info@innovate-trust.org.uk or call on 02920 382151.
15.2. If you have any concerns about how we collect or process your Information then you also have the right to lodge a complaint with a supervisory authority, which for the UK is the UK Information Commissioner’s Office (“ICO”). Complaints can be submitted to the ICO through the ICO helpline by calling 0303 123 1113. Further information about reporting concerns to the ICO is available at https://ico.org.uk/concerns/.
16.1. Our software may issue ‘cookies’ (small text files) to your device when you access and use the websites/apps/applications and you will be asked to consent to this at the time (e.g. when you first visit our websites/apps/applications). Cookies do not affect your privacy and security since a cookie cannot read data off your system or read cookie files created by other sites.
16.2. Our websites/apps/applications use cookies and other tracking and monitoring software to: distinguish our users from one another; collect standard Internet log information; and to collect visitor behaviour information. The information is used to track user interactions with the websites/apps/applications and allows us to provide you with a good experience when you access the websites/apps/applications, helps us to improve our websites/apps/applications, and allows us to compile statistical reports on the websites/apps/applications visitors and activity.
16.3. You can set your system not to accept cookies if you wish (for example by changing your browser settings so cookies are not accepted), however, please note that some of our websites/apps/applications features may not function if you remove cookies from your system. For further general information about cookies please visit www.aboutcookies.org or www.allaboutcookies.org.
17.1. We keep this Policy under regular review and may change it from time to time. If we change this Policy we will post the changes on this page, and place notices on other pages of our websites/apps/applications as applicable, so that you may be aware of the Information we collect and how we use it at all times. You are responsible for ensuring that you are aware of the most recent version of this Policy as it will apply each time you access our websites/apps/applications.
18.1. Our websites/apps/applications may contain links to other websites/apps/applications. This Policy only applies to our websites/apps/applications. If you access links to other websites/apps/applications any Information you provide to them will be subject to the privacy policies of those other websites/apps/applications.
18.2. We have no control over third party websites/apps/applications or systems and accept no legal responsibility for any content, material or information contained in them. Your use of third party sites or systems will be governed by the terms and conditions of that third party. It is your responsibility to ensure you are happy with such third-party terms and conditions.
18.3. The display of any hyperlink and/or reference to any third-party websites/apps/applications, system, product or service does not mean that we endorse that third party’s websites/apps/applications, products or services and any reliance you place on such hyperlink, reference or advert is done at your own risk.
This Policy aims to provide you with all relevant details about how we process your information in a concise, transparent, intelligible and easily accessible form, using clear and plain language. If you have any difficulty in reading or understanding this Policy, or if you would like this Policy in another format (for example audio, large print or braille), please get in touch with us.
Our mobile application will request access to:
Camera
Microphone
Location
Storage (for uploading photos)
You have the right to decline and/or remove access to this via your settings at any time. We have this option available as we use webRTC to allow for video and audio communication via a third party, within our app for users.
All organisations and their representatives or employees must undergo an approval process before they can use our websites/apps/applications. This process includes verifying the organisation’s legitimacy and the authenticity of its representatives or employees. We reserve the right to request additional information or documentation as part of this process.
Organisations are responsible for notifying us immediately if an employee who has access to our websites/apps/applications leaves the organisation or no longer requires access. Failure to do so may result in unauthorised access, for which the organisation will be held accountable if any issues arise.
We are not responsible for any issues arising from posts, events, or other actions within our websites/apps/applications by an organisation, its representatives, or its employees.
Access to our websites/apps/applications using an account representing an organisation or as an employee of an organisation should be used strictly for work purposes related to the organisation’s activities only. Any misuse, misrepresentation, or other activity for personal or non-work-related purposes is prohibited and may result in the termination of access.
As part of our onboarding process, we provide organisations or group organisers with the ability to post events to the events section of our websites/apps/applications. We take no responsibility for events posted or shared.
Only representatives of organisations or employees, groups, volunteers or peer-led members that have been provided access or authorisation are granted permission to post events on our websites/apps/application.
While we do our best to ensure the authenticity of the posters during the onboarding process, we do not endorse or verify all the events listed.
We are not responsible for any issues arising from the events posted, including but not limited to cancellations, changes, charges or inaccuracies.
Users should verify event details directly with the event organisers identified at the bottom of the event. Events are not always attended by an employee of Innovate Trust.
Organisations, representatives, or employees posting events are accountable for events posted from their own accounts. We reserve the right to remove and/or delete events without any notice.
We disclaim all liabilities for any damages or losses incurred as a result of participating in or relying on the events posted on our websites/apps/applications. Users participate in events at their own risk.
Some events may be restricted to individuals over the age of 18. Organisations, representatives, or employees are responsible for correctly listing events and labelling the event with the correct age restrictions.
It is important for users to check the appropriateness of the event before participating and consider its content suitability.
We reserve the right to remove any user or event from our websites/apps/applications at our sole discretion, without prior notice. This includes but is not limited to events that violate our terms, are deemed inappropriate, or are reported by other users.
We are committed to the safeguarding of vulnerable people and adhere to safeguarding guidelines. However, users should exercise caution and ensure their own safety when participating in events posted by third parties. Users should raise any concerns directly with us by emailing info@innovate-trust.org.uk or contacting an official Innovate Trust employee.
The Volunteer Hub is a feature of our websites/apps/applications, designed to connect adults with disabilities to volunteer opportunities. These opportunities are submitted by representatives or employees of various organisations.
Our websites/apps/applications contain an integration with our Volunteering Hub. This policy also applies to the ‘Volunteering Hub’. By accessing the Volunteering Hub, you are agreeing to the same terms and conditions and privacy policy as outlined throughout our websites/apps/applications.
When our websites/apps/applications contain links to other sites and resources provided by third parties, these links are for your information only. They should not be interpreted as our approval of those linked websites or the information you may obtain from them. We have no control over the contents of those external sites or resources shared.
Our websites/apps/applications may include information and materials uploaded by other users. However, we have not verified or approved this content, and we do not accept liability for any errors, omissions, or inaccuracies in submitted material. The views expressed by other users on our site do not necessarily represent our views or values.
Our websites/apps/applications may include information and materials uploaded by organisation representatives or employees. We are committed to checking this information through a manual approval process before making information and materials live on the ‘Volunteering Hub’. We do not accept liability for any errors, omissions, or inaccuracies in submitted materials or information.
Organisations, representatives, or employees can be approved to add opportunities to our ‘Volunteering Hub’ that forms part of our websites/apps/applications. As an organisation, representative, or employee, it is their responsibility to ensure that the content, materials, and information being submitted are accurate and correct. Organisations, representatives, or employees are held responsible for their submissions.
While we do our best to ensure the authenticity of the submitted content, we do not endorse or confirm the authenticity of the content other than the original onboarding verification process and manual approval checks. This does not serve as an endorsement.
Organisations must provide contact details, insurance information, safeguarding and volunteering policies, and confirm DBS checks for Volunteer Coordinators. The registration process includes verification and approval by our team.
We collect contact details, insurance documents, and policy documents to vet organisations and ensure compliance. This data is used for communication and verification purposes as part of our processing to safeguard our application and its users.
Organisations must upload their insurance documents and confirm their coverage for volunteers. Organisations are responsible for ensuring their insurance is up-to-date and in place.
Data provided by your organisation regarding its policies and insurance requested through our vetting process is stored securely and additional data in encrypted spreadsheets. We implement measures such as encryption and access controls to protect your data. We hold this data until it is no longer required or when your account, opportunities and information are no longer available on our websites/apps/application. Your organisation can request that we remove this data we hold at any time by emailing info@innovate-trust.org.uk
Members can apply for volunteer opportunities via the email or phone number provided in the listings. The Volunteer Hub is designed to be accessible and easy to use. We do not accept responsibility for any inaccuracies.
All volunteer opportunities are manually approved by our team to ensure accuracy and relevance. However, there is still a risk of misinformation or sharing of incorrect information. We only allow vetted organisations to post opportunities on the volunteering hub opportunities listings. We accept no liability for misrepresentation, errors, inaccuracies, or omissions related to the opportunities posted.
The Volunteer Hub includes videos showcasing opportunities, articles, guides for organisations and easy-read guides on volunteering. We have made every effort to ensure that these are factually accurate but accept no responsibility for misinformation, errors, or omissions.
Unless otherwise stated, we are the owner or the licensee of all videos, articles, guides and easy-read guides on the Volunteering Hub. These works are protected by copyright laws and treaties around the world. All such rights are reserved. Our logos, graphics or images may not be copied or retransmitted without our prior written permission; this extends to the design or layout of our websites/apps/applications including the Volunteering Hub which may not be copied in whole or in part.
Subject to the exclusions set out above, you may print in hard copy, download to a local hard disk or otherwise use the guides for organisations and easy-read guides on the Volunteering Hub, provided it is for your personal use or only accessible by others within your organisation. The supply of any copy to a third party is permitted provided it is for their own personal use; it is not supplied as part of another work or publication and is not supplied directly in return for commercial gain. The supply of copy to a third party is conditional upon them being made aware of the fact that these terms apply equally to them.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Translation is permitted on the basis that you take full responsibility for the accuracy of the translation.
Our status (and that of any identified contributors) as the authors of content on our websites/apps/applications must always be acknowledged. All copyright and proprietary notices must be kept intact, and our logos, address and contact details reproduced.
Permission to utilise the resources set out above, does not extend to any material on our websites/app/applications which is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained directly from the relevant copyright holder.
If you print off, copy or download any part of our websites/apps/applications in breach of these terms of use, your right to use our websites/apps/applications will cease immediately and you must return or destroy any copies of the materials you have made.
If you wish to contact us, please email us at info@innovate-trust.org.uk or call on 02920 382151
Last updated: July 2026
This document outlines the content standards for Insight Platform, an online space designed to serve adults with disabilities and the professionals who support them. These standards aim to create a safe, respectful, and accessible environment that encourages positive engagement while protecting all users from harmful content or interactions.
Adherence to these standards is mandatory for all users. Failure to comply may result in content removal, account restrictions, or termination as outlined in our Terms of Service.
Our content standards are guided by four core principles:
Accessibility: Content should be accessible and comprehensible to users with diverse abilities and needs.
Respect: All communications must demonstrate respect for the dignity, autonomy, and diverse perspectives of our users.
Safety: Content must not expose users to unnecessary risks or harms, whether physical, emotional, or psychological.
Inclusion: Content should recognise and value diversity in all its forms, fostering an environment where all users feel welcomed and represented.
The following types of content are strictly prohibited on our platform:
Any content that violates UK law is prohibited, including but not limited to:
Content related to terrorism
Child sexual exploitation and abuse material
Hate speech or content inciting violence against protected groups
Harassment, stalking, or threatening content
Content promoting controlling or coercive behaviour
Non-consensual intimate images or content
Extreme pornography
Content related to human trafficking or exploitation
Financial fraud or scams
Content promoting illegal drug use or sales
Content promoting illegal weapons sales
Content encouraging suicide or self-harm
Animal cruelty content
Content intended to interfere with democratic processes
Content that may cause harm through deception or exploitation, including:
Medical misinformation that could endanger health
Deliberately misleading financial advice
False information about social care or disability services
Deceptive content that exploits vulnerabilities
Content that promotes dangerous practices presented as beneficial
Deceptive editing or manipulation of information that substantively alters its meaning
Content that inappropriately targets or exploits vulnerable users, including:
Content that mocks, degrades, or dehumanises people with disabilities
Content that exploits users’ disabilities for entertainment
Manipulative content designed to take advantage of cognitive vulnerabilities
Content that presents disability as a burden or tragedy rather than a natural part of human diversity
Predatory content that encourages financially harmful actions
Content that discriminates against individuals or groups based on:
Disability or neurodivergence
Race, ethnicity, or national origin
Religion or belief
Gender identity or expression
Sexual orientation
Age
Any other protected characteristic under UK law
All content published on the platform should adhere to the following accessibility standards:
Use clear, straightforward language that is easy to understand
Avoid unnecessarily complex terminology without explanation
Structure content with appropriate headings and subheadings
Break text into manageable paragraphs
Provide explanations for technical terms or jargon when necessary
Consider providing easy-read versions of important information
Include descriptive alt text for all images
Use clear, high-contrast visuals
Avoid rapidly flashing content that could trigger photosensitive conditions
Provide captions or transcripts for video content
Use descriptive titles for all visual elements
Provide transcripts for audio content
Avoid background audio that could interfere with comprehension
Ensure clear audio quality with minimal background noise
Consider providing audio versions of important text-based content
For professionals using the platform to communicate with or about individuals with disabilities:
Be responsive to individual preferences regarding person-first language (“person with a disability”) or identity-first language (“disabled person”)
Avoid outdated or offensive terminology related to disability
Focus on the person rather than defining them solely by their disability
Respect the diversity of disability communities and their preferred terminology
Avoid infantilising language or condescension
Presume competence in your communications with disabled adults
Respect privacy and confidentiality when discussing support needs
Acknowledge the lived expertise of people with disabilities
Be mindful of power dynamics in professional-client relationships
Present accurate information about disabilities and support services
Avoid perpetuating stereotypes or misconceptions
Portray people with disabilities in ways that respect their autonomy and dignity
Include diverse representations of disability experiences
Recognise the intersectionality of disability with other aspects of identity
For users sharing their own content, experiences, or interacting with others:
Engage in good-faith discussions
Respect differing opinions and experiences
Avoid personal attacks or derogatory language
Consider the impact of your words on others
Be constructive in giving feedback or criticism
Verify information before sharing it with the community
Clearly differentiate between facts and personal opinions
Provide sources for factual claims when possible
Label personal experiences as such rather than universalising them
Correct misinformation when you become aware of it
Foster a culture of mutual support
Celebrate achievements and progress
Offer constructive suggestions rather than criticism alone
Acknowledge the validity of others’ experiences
Promote independence and self-advocacy
For organisations or individuals posting events on the platform:
All event listings must include clear information about:
Physical accessibility of venues
Availability of accessible toilets
Sensory considerations (quiet spaces, lighting, etc.)
Availability of communication support (BSL interpreters, etc.)
Dietary accommodation information where relevant
Contact details for requesting specific accommodations
Event listings should provide comprehensive information about:
Date, time, and duration
Location with transport options
Associated costs (if any)
Registration requirements
What participants should expect
Intended audience and any skill requirements
Event promotional images should:
Accurately depict the venue and activities
Avoid tokenistic representation
Include alternative text descriptions
Users who encounter content that violates these standards should:
Use the platform’s reporting function to flag inappropriate content
Be specific about which standard has been violated
Provide context where helpful
Report urgent concerns via email to info@innovate-trust.org.uk
Our moderation approach includes:
Regular review of user reports
Prioritisation based on potential for harm
Fair and consistent application of standards
Consideration of context and intent
Progressive enforcement measures
Violations of these standards may result in:
Content removal
Warning notices
Temporary restrictions on posting privileges
Account suspension
Permanent account termination
Referral to appropriate authorities for illegal content
Users who believe content moderation decisions have been applied incorrectly may:
Submit an appeal via info@innovate-trust.org.uk
Provide specific information about the content in question
Explain why they believe the decision should be reconsidered
Receive a response within 14 working days
These content standards may be updated periodically to reflect emerging needs, challenges, and best practices. Users will be notified of significant changes, and the most current version will always be available on our platform.
For questions or concerns about these content standards, please contact:
Email: info@innovate-trust.org.uk Phone: 02920 382151
Last updated: July 2026